Salesforce, Microsoft, SAP and Oracle are the four main CRM vendors tend to be the choice for large corporations. Other providers are popular among small and mid-market businesses. Let's view a brief about the major four CRM vendors.
Salesforce
- is cloud based and a complete SaaS model
- an environment is available as soon as a company signed contract with Salesforce
- not required any development depending environment, employees can access entirely over the Internet
Microsoft Dynamics 365
- is a server-client application, Clients access Dynamics CRM either by using a Browser or by a thick client plug-in to Microsoft Outlook
- provides business intelligence and productivity through tight integration with the Office 365 apps
SAP
- an on-premises option is available along with cloud based
- provides a robust BI and analytics tool natively within its CRM
- targets business software requirements of midsize and large organizations in all industries and sectors
Oracle Siebel
- is available in On-premises and Oracle Cloud
- with all-in-one functionality, the cost of the licensing includes campaign and marketing automation, lead scoring and advanced BI capabilities
- has a heightened level of encryption at multiple layers of the infrastructure
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