Siebel Horizontal Applications

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What is Horizontal???

Horizontal solutions, we are typically referencing software solutions that are written, or modified, to complete certain tasks for all industries or subsegments of an industry.

Key attributes of Horizontals...

• The customer is clear
• The sales process, or channel, is relatively simple
• The target audience for marketing is well understood
• Service and support has repeatable processes

Siebel Horizontal Applications are...

Siebel Horizontal Competency Practices are common and used for all the domains. Some of Siebel Horizontals are:

• Siebel eChannel
• Siebel eMarketting
• Siebel eService
• Siebel eSales
• Siebel Call Center
• Siebel Service
• Siebel Sales
• Siebel Filed service
• Siebel Wireless

Horizontal Applications are common which can be used for any domain